We offer a full suite of communications services that are driven totally by our clients' needs. They include strategic advice on stakeholder management, reputation management, community relations and issues communications, through to consumer education, media relations, corporate identity, logo design, and print and multimedia publications, including website development.

As part of our service, we offer clients exclusive access to proven stakeholder models, practical issues and media management procedures, and a panel of senior associates with expert knowledge of government, finance and legal matters. In addition, we operate a 24-hour client response service through our main switchboard.

Our strategic communication and advisory services focus on three closely intertwined areas: corporate and government affairs, issues and crisis communication, and public and consumer information programs.

Effective government and stakeholder relations can provide guidance for politically sensitive issues, gain support and assistance, influence business regulation and enhance corporate positioning.

The specialist assistance provided by Riley Mathewson can ensure your organisation's message is communicated to your key stakeholders in an effective and professional manner.

Services offered include:

• Government liaison and negotiations
• Corporate and public affairs
• Internal communication and change
• Influencing legislative change
• Research and issues monitoring
• Policy assessment and analysis
• Preparation of position papers
• Submissions and presentations to government; and
• Reputation management, relationship building and corporate positioning.

Our regular contact with senior public servants, State Ministers, NGOs and other community representatives gives our clients an understanding of the current issues, knowledge of the internal workings of government, and access to decision-makers. And our experience with government departments, national and international corporations means we have a detailed understanding of the nuances of corporate culture and the pressures that operating in a large organisation can bring.

Industrial relations, litigation, the environment, health and safety and government policy can be critical to the integrity of an organisation and have the potential to either enhance or damage its reputation.

Effective, on-going issues management strategies and readily available crisis communication procedures are particularly important for the mining, energy, manufacturing, construction, food production, information technology, infrastructure and health industries.

Our consultants are skilled at developing and implementing communication strategies for clients faced with major crises or other issues of public concern, and combine various public relations techniques to build, strengthen and maintain relationships with media, government, investors, customers, employees and other community stakeholders.

Our issues and crisis management services include:

• Stakeholder risk assessment, communication and liaison
• Relationship building and corporate positioning
• Preparation of crisis media management procedures and manuals; and
• Coordination and staging of mock crisis scenarios.

In a crisis, the timing and development of events cannot always be controlled and it is important that organisations act quickly to protect their reputation while communicating clearly and consistently. For this reason, Riley Mathewson also offers a 24-hour emergency response system, with around-the-clock assistance from our experienced consultants.

Well-planned public and consumer information programs are essential where widespread support, education or community participation is critical to the success of a project, issue or new concept, or when new market share needs to be won.

Marketing communication, community consultation, media relations and stakeholder liaison are key components of information programs, and can be used to communicate with a variety of audiences, both internal and external.

Our public information programs reflect the inter-dependence of the organisation and the community within which it operates and are designed to support organisational and program goals through communication, working closely with you to communicate in a way that captures the most important messages and builds positive relationships with specific target audiences.

Our public and consumer information services include:

• Community consultation programs and advice
• Media relations programs
• Social marketing programs
• Marketing and branding strategies
• Community education programs; and
• Development of a full range of support materials.