“What do you mean we need to engage in some internal communications? We email, we send memos! We have meetings! We even have a newsletter!!” Internal communications has often been left in the “ad hoc” basket. Yes, all organisations send emails and memos. Meetings, formal and informal, are held. Line managers obviously communicate vertically and horizontally on a daily basis. Study after study has confirmed that considered and deliberate internal communications form the founda

What did Horace Rumpol say about questions? That’s right: “Never ask a Question, the Answer to which you do not know”. So why, why do people continue to run social media campaigns inviting consumers to share their experiences on a global platform? You would think after our national airline’s misconceived #qantasluxury campaign, or the #putoutyourdress and the Fresh in our Memories campaigns, that people might have got the message. Apparently not. The latest own-goal goes to V